Delete Your Account
You can ask PLANORA to delete your account at any time, from the web or from the PLANORA Android app. This page explains what happens to your information.
1. How to request deletion
- On the web: sign in, then return to this page (or open Legal & Privacy from your account) and choose Request account deletion.
- In the Android app: open Profile and choose Delete account.
- If you cannot sign in: e-mail [Owner input required: privacy / Data Protection Officer contact] from the e-mail address on your account. We will never ask for your password.
You can cancel the request until it is processed.
2. What is deleted
- Your name, e-mail address, phone number and profile photo (replaced with "Deleted User"), and your school, student ID, course, year level, section and gender
- Your password, Google sign-in link, signed-in sessions on all devices, trusted browsers and password-reset links
- Your RFID cards are deactivated
- Your NORA Assistant conversation history, your notifications, your event location consents and any location coordinates you shared, and your push notification registrations
- Your Guest or Supplier planning portal access
After deletion you cannot sign in to the account, and it cannot be restored.
3. What PLANORA must keep
Some records are needed by other people or by law, so they are kept but no longer show your name or contact details:
- Payments, receipts and refunds (financial and tax records)
- Bookings and quotations (the Organizer's and Suppliers' business records)
- Event registrations and attendance records (event reports and security)
- Immediate Assistance and incident records (the event's safety record), without your callback number, coordinates or device details
- Security and audit logs (to investigate misuse)
[Owner and legal input required: how long each kept record is retained; see the retention schedule]
Files you uploaded as part of a booking or payment (for example a payment proof) stay with that record. Messages you sent to other users stay in their conversation.
4. How long it takes
[Owner input required: target processing time for deletion requests] Until it is processed, your account keeps working. An open payment, refund or dispute may need to be settled first; we will tell you if so.
5. Other privacy requests
To get a copy of your data, correct it, or object to processing, see your rights in the Privacy Notice.